Terms of Service & Privacy Policy

1. Introduction

Welcome to ClearCareFlow^AI (“ClearCareFlow,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the ClearCareFlow^AI platform, including our websites, applications, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service, unless the Service is used on behalf of a minor or dependent with appropriate consent.

Organizations using ClearCareFlow^AI represent that they have the authority to do so and to permit their users to access the Service.

4. Acceptable Use

You agree not to:

• Use the Service for emergency response
• Rely on the Service for diagnosis or treatment
• Misrepresent symptoms or personal information
• Attempt to reverse engineer or misuse the platform
• Use the Service in violation of applicable laws or regulations

5. Data & Content

You retain ownership of information you submit, subject to our Privacy Policy.

By using the Service, you grant ClearCareFlow^AI a limited, non-exclusive right to process submitted information solely to operate, improve, and secure the Service, in accordance with applicable privacy laws.

6. Availability & Modifications

We may update, modify, suspend, or discontinue any part of the Service at any time. We do not guarantee uninterrupted availability.

7. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, ClearCareFlow^AI disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement.

8. Limitation of Liability

To the maximum extent permitted by law, ClearCareFlow^AI shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

ClearCareFlow^AI’s total liability shall not exceed the fees paid (if any) for the Service during the preceding 12 months.

9. Indemnification

You agree to indemnify and hold harmless ClearCareFlow^AI from claims arising out of your misuse of the Service or violation of these Terms.

10. Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict of law principles.

11. Contact

Questions about these Terms may be directed to: [email protected]

1. Overview

ClearCareFlow^AI is committed to protecting privacy and personal health information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Service.

2. Information We Collect

a. Information You Provide

• Symptoms and health-related inputs
• Demographic information (age range, gender, etc.)
• Consent acknowledgements
• Information submitted on behalf of dependents

b. Technical Information

• Device and browser data
• Session identifiers
• Usage logs and timestamps

3. How We Use Information

We use information to:

• Operate and deliver the Service
• Generate intake summaries and routing outputs
• Maintain safety, auditability, and quality assurance
• Comply with legal and regulatory obligations
• Improve platform performance

We do not sell personal health information.

4. Legal Basis & Compliance

ClearCareFlow^AI is designed to support compliance with applicable privacy frameworks, including:

• PHIPA (Ontario)
• HIPAA (United States, where applicable)

Specific compliance responsibilities may vary depending on the customer and deployment context.

5. Data Storage & Security

We implement administrative, technical, and organizational safeguards to protect information, including:

• Access controls
• Encryption in transit and at rest
• Audit logging
• Role-based permissions

6. Data Retention

Information is retained only as long as necessary for operational, legal, and contractual purposes. Retention periods may vary based on customer requirements and jurisdiction.

7. Information Sharing

We may share information:

• With service providers supporting platform operations
• With customer organizations using the Service
• When required by law

All third-party processors are subject to confidentiality and security obligations.

8. Your Rights

Depending on jurisdiction, you may have rights to:

• Access your information
• Request correction
• Request deletion (subject to legal obligations)

Requests can be submitted via the customer organization or directly to ClearCareFlow^AI where applicable.

9. International Data Transfers

Where data is processed outside your jurisdiction, appropriate safeguards are applied in accordance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last updated” date.

11. Contact

Privacy inquiries may be directed to: [email protected]